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Your Satisfaction


New Home ExteriorAt Landmark Homes, we go to great lengths to ensure the satisfaction of our home buyers from offering a vast array of choices of community locations, home designs, custom options and designer finishing touches to assigning a sales and building team to each neighborhood with 24 hour accessibility by home buyers to these team members via email, text or phone. We make customizing your new home easy through our extensive Design Center staffed by a professional Design Coordinator to help guide you through the selections process.

AFTER SETTLEMENT CARE

Our commitment to your satisfaction goes well beyond settlement on your Landmark home. After settling into your new Landmark home, your home is covered by our builder warranty program but questions or concerns may arise. With Landmark Homes, you are assured of service after the sale, with the support of a customer service team that is knowledgeable, responsive, and qualified to resolve any issues. And your home is covered by our builder warranty program

Leanne RolandMeet Leanne Roland, Landmark Homes’ Customer Service Coordinator

When you have a warranty or homeowner service-related question or concern, Leanne makes sure it gets the attention it needs. She handles incoming and outgoing requests, issues work orders, monitors service calls and keeps track of all the details until the situation is resolved and you are satisfied.

Questions? Need to speak with Leanne?

Call her at 717-733-0464, email her, or contact our Customer Service Department.

 

Our Customer Service Commitment

  • Demonstrate courtesy, respect, and professionalism at all times, at every level
  • Keep each Landmark home buyer informed and involved in every stage of the buying and building process
  • Build homes of exemplary quality regardless of size or budget
  • Provide every Landmark home buyer with personal, practical support throughout every stage of the buying and building process
  • Show respect for each home buyer’s investment by monitoring the construction site for safety and cleanliness
  • Establish procedures to track and improve our production efficiency
  • Incorporate methods to measure and improve Landmark Homes' customer satisfaction
  • Follow through on each commitment we make
  • Address concerns or problems promptly
  • Give customers truthful and correct information; avoid making misleading statements and promises that can’t be fulfilled
  • Provide prompt, thorough support on all warranty claims