The following are statements received from Landmark Homeowners, which are testimony to Landmark's employees, our commitment to doing the job right, and the great lengths we take to satisfy our customers:
"....the thoroughness of the process yielded the house we dreamed living in. Attention detail by our sales manager, Kelly Bricker, and the clarification of questions by her and the site manager, Steve Morgan, along with consultation with Landmark’s design expert provided the confidence we needed to feel secure about making such an important purchase and settling in a new community."Read More...
The process of buying a house built by Landmark seemed to be a protracted one, but the thoroughness of the process yielded the house we dreamed living in. Attention detail by our sales manager, Kelly Bricker, and the clarification of questions by her and the site manager, Steve Morgan, along with consultation with Landmark’s design expert provided the confidence we needed to feel secure about making such an important purchase and settling in a new community.
Our initial attraction to Home Towne Square was the Arts & Crafts design of the homes and then learning that changes could be made out our chosen floor plan, the Norfolk model. We spent a great deal of time choosing options we wanted and could afford. The sales manager was extremely helpful by suggesting options we might to include and what ones we could easily add after settling in. The sales manager was very generous with time and we benefited greatly by her experience.
The floorplan of the Norfolk its standard features, and the options we ultimately chose created a very open, one floor plan, with attractive features such as extra wide window sills, different flooring choices, a great number of prairie windows, spacious rooms and closets, a small but cozy porch and cement board siding that definitely helps to keep the inside warm in the winter and cool in the summer.
The Home Towne Square community has been welcoming and there are ample opportunities to socialize during events created by community members. We looked at many 55+ communities before we decided on Home Towne Square. Its architecture is unique unlike any we visited and it was evident from our initial meeting with the sales manager that she was willing to spend time educating us about what Landmark offers. We encourage potential buyers to visit many communities comparing floor plans, available options and pricing to find a good match. We kept visiting Home Towne Square and we are glad we did....Read Less
"I wanted to compliment you and your team for outstanding customer service before and after the sale. Responsiveness is always timely and everyone at Landmark we've worked with have been pleasant including your sub-contractors. [We] are pleased with our new Landmark home and would recommend Landmark to others."
"I am writing in regard to my recent home construction and those persons whom I had the pleasure of working with through all phases of the process.
Let me start by saying that my wife and I are very pleased with the final results and our home is better than we could have ever imagined. The quality of workmanship is evident throughout our home...Read More...
"I am writing in regard to my recent home construction and those persons whom I had the pleasure of working with through all phases of the process.
Let me start by saying that my wife and I are very pleased with the final results and our home is better than we could have ever imagined. The quality of workmanship is evident throughout our home.
Our building experience was not without incident, but your and your employees did what was necessary to make things right. I am referring to the time when soon after the roof trusses were set, bad weather with high winds brought down several of them over a weekend causing them to be damaged and/or destroyed. Instead of trying to simply patch them back together at the site, the trusses were removed, returned to the manufacturer and made new again.
Your contractors and craftsman should be complimented. Their work was outstanding. They were understanding when it came to my input and it made for a pleasurable experience.
Now I would like to comment in depth about our experiences with three of your employees.
My wife and I walked into your Whitaker model in the Stonecroft Village last summer and were greeted by Lynn Graff. She was extremely nice and was eager to show us everything that we were interested in seeing. She was very accommodating and instantly made us feel welcome.
We were then put in contact with Lynn Burkholder. The best way to describe Lynn is; open, understanding, and determined to make things happen. He became a great "go-to" person for many of our needs. Helping us to understand the pro's and con's to all our decisions and making us feel as though he was on our side throughout the design process. Also helping us every step of the way with the changes during the build.
Finally and most importantly I must highly commend the guy who was in the trenches and making things happen. Of course I am referring to Steve Morgan. He makes it very apparent that you hire the best to represent your company. He was rock steady through the entire process and made us feel confident that we had the right guy on the job to see that everything was done correctly. He observed things that I would've missed and was not afraid to roll up his sleeves and jump in to make it right. All the contractors that I spoke with had nothing but high praise for him and I understand why. He makes good on all her promises and short-cuts nothing. Without a doubt, I was a very demanding customer, calling Steve frequently and showing up at the site on an almost daily basis. He never once lost patience with me. And by the end of the build was someone I consider a friend, not just as a business acquaintance. If I were you I would keep this guy close, because in today's employment market I would guess a guy like Steve would be in high demand. I can tell he is proud of his work and proud to be part of the Landmark organization.
Since moving in, we have had people approach us to compliment the beauty of our home. And we have already been asked how Landmark Homes was to deal with during the construction. Usually sum it up in one word for them... FANTASTIC!
Thank you and your employees for a job well done,"
C.K. - Shrewsbury, PA...Read Less
"[We received] excellent service in everything. Quality of construction was excellent and design works well for us…Beautiful homes and surroundings. "
It is with great pleasure and pride that we write this letter to you to thank you and your team for the experiences we have had as the first residents of Olde South Crossing. From our first contact with Colette, to the receptionist, Amanda, and Curt in the design center, to our construction overseen by Rick, to our final warranty repairs with Jason and Keith, it has been a very positive experience.Read More...
It is with great pleasure and pride that we write this letter to you to thank you and your team for the experiences we have had as the first residents of Olde South Crossing. From our first contact with Colette, to the receptionist, Amanda, and Curt in the design center, to our construction overseen by Rick, to our final warranty repairs with Jason and Keith, it has been a very positive experience.
Colette was kind and friendly and immediately made us feel welcome and involved in the purchase process. Everyone at the design center was helpful and patient as we worked through the selection process. Rick followed our home through each step of construction, making certain that no detail was overlooked and that each phase was completed on time. Jason, Keith, and all of your sub-contractors have completed repairs in a timely and professional manner. You truly have an outstanding staff that attends to every detail.
We were onsite during much of the construction of our home, and we were thrilled with the manner in which each and every one of the aspects of the building was conducted. Whether it was watching the Amish carpenter check that studs were straight, the finish carpenter cutting the curves for our banisters, or seeing the care that the mason took to match the stones on our fireplace, each contractor was truly a craftsman and obviously took pride in his work.
The professionalism that we saw during construction continued through the completion of our warranty repairs. Leanne was prompt and thorough in scheduling the warranty work, and Jason is so well versed in all aspects of construction that he was able to determine that cause of each of the problems and either take action himself or know exactly whom to call for the repair. When he did complete a repair himself, it was the utmost care and completeness to be certain that the problem was permanently fixed. Keith also is very knowledgeable and extremely accommodating. Likewise, all of the other contractors who were called in to make repairs were professional, courteous, and knowledgeable in their craft.
We understand that Landmark is a large corporation with many employees and sub-contractors, but we can truthfully say that we never felt like we were just a number...in the process. We were able to get to know the people responsible for making our home the beautiful, comfortable place that it is.
Thank you and your team for all that you have done to make our experience with Landmark Homes so enjoyable....Read Less
"Christine [the community sales manager] was super! If she was unsure about something, she found out and called us the next day, she is very proactive! Kurt [in the Design Gallery] was patient with all our questions, made suggestions, and helped us all the way. It was an excellent experience."
"....Landmark wants you to be as in love with your home as we are and they will go the extra mile to make sure you are. Thank you for building us an amazing home, and making it a pretty easy process. It is a decision I will never regret and we hope to live here for the rest of our lives."Read More...
"My husband and I have been in our home for about 6 months now and just couldn't be happier. The Ridgewood neighborhood is full of just the nicest people. They have get togethers for holidays, go to housewarmings for eachother and there is always a friendly neighbor to lend hand when you need one. One neighbor has geothermal heat and when the power went out, offered to have everyone over to keep warm. Another neighbor who had a snowblower came and cleaned our whole driveway after a bad storm. This is the kind of small town neighborhood you want to raise a family in.
In regards to our home. It is truly the home of our dreams. There were a couple of rooms that I had pictured exactly how I wanted them to look and they came out even better than I had imagined (pictures to follow). Connie was so patient and supportive with us, even after we made major changes and chose a whole new floor plan 3 months into the planning process. Curt at the design center, first helped us find the details we were dreaming of but in the second visit when we needed to curb our spending he helped me find cost effective solutions to get the same look and allow us to keep some of the other big ticket items we wanted, like the hardwood floor for the whole downstairs. We actually cut $20k out of our original "upgrade" choices in the second meeting.
During the build process, Brad was great. He always stopped to say hello and give us a little update when he saw us stopping by to look at the place. We had a couple things come up here and there and he made sure they were taken care of. Someone on the crew mixed up our mudroom flooring with our laundry room flooring and he had it fixed immediately. We also had some confusion about whether we were supposed to have a disposal in the sink and Landmark took on the costs and put it in even though it had been missed earlier in the process.
Overall, as a first time home BUYER not just builder but BUYER, they always made us feel as though everything was transparent and they had our best interests in mind. Landmark wants you to be as in love with your home as we are and they will go the extra mile to make sure you are. Thank you for building us an amazing home, and making it a pretty easy process. It is a decision I will never regret and we hope to live here for the rest of our lives."
M.C.- Hummelstown, PA...Read Less
"The quality is unparalleled…The homes [are] well built and [Landmark Homes ] offered a craftsman style we could not find with other builders."
"....When all was said and done, we chose Landmark as our builder because of their ability to work with a customer in designing and building a truly customized and personalized home."Read More...
"My wife and I are in the process of having our home built in Hummelstown’s Ridgewood Community. As we were not up against any personal deadlines for completing the house, we took the time to visit several builders in the area and look at their model homes. This gave us the opportunity to compare architectural craftsmanship and details, both outside and inside the home, in order to compare them and envision them in a home of our own. When all was said and done, we chose Landmark as our builder because of their ability to work with a customer in designing and building a truly customized and personalized home.
We have been extremely satisfied working with all members of the Landmark team. Our sales manager, Connie Ziemba, has been extremely patient and helpful with us during the entire sales, design, and build process, as we had to make many crucial decisions along the way. From Curt and Lois at the design center, to our project manager Brad, and all the others, the Landmark team has been exceptionally professional and helpful.
Considering that we live out of state while the house is being built, Landmark has been particularly commendable in communicating with us along every step of the way. We are happy that we selected Landmark to help us build our dream home, and we are looking forward to joining the Ridgewood Community and meeting our wonderful new neighbors soon!"
D.K.- Hummelstown, PA...Read Less
"The biggest reason we chose Landmark Homes [was the] value for your money - [a] quality home at a reasonable price – also the layout of the homes were perfect for our needs…[The community is] quiet, well maintained, great location."
"We are coming up to our one year anniversary of living in our Landmark Home. We couldn't be happier with our choice of using them to build our home at Liberty Station. They have a very knowledgeable staff and are a true family owned business that cares about their customers and the quality of their homes."
"...From day one Landmark answered all of our questions and made our dream home come true. All contractors are professionals and use quality materials. I would recommend Landmark and I thank them for the wonderful job that they did on my house."Read More...
"I moved to Carmella in July of 2014. Christine Glover assisted us in the whole process of building and interior designer Laurie Ward made our home look fabulous. From day one Landmark answered all of our questions and made our dream home come true. All contractors are professionals and use quality materials. I would recommend Landmark and I thank them for the wonderful job that they did on my house. It does pay to deal with a quality builder who has values and high standards. Thank you Landmark. Your the best. Carmella is a wonderful development."
K.W.- Mechanicsburg, PA...Read Less
"...I want you to know what I would recommend your homes without hesitation to all that I know for our experience with Landmark could not have been better. [We] are looking forward to many happy years together in our new fantastic home. This would not be possible without you or your fabulous team. Thank you so much for the quality you provide."Read More...
"It is with such pleasure that I write this letter to you to share our Landmark journey- for a journey it was!
We had been searching retirement areas for a number of years. We were as far as Nevada and as close as Bucks County, PA. In November of 2013, I found Landmark Homes on the internet which led us to Kelly Bricker. This is probably the best thing that could of happened to us. From the first day we met Kelly we knew how special she was and how lucky we were to find her. I don't think there is another person who would have the patience and expertise she displayed from the day we met her until our settlement on October 16, 2015.
We are from New York and that being said you could understand our skepticism we had in the beginning as everything Kelly told us seemed to good to be true. We told Kelly when we first met that we wouldn't be ready for the move for a year or so but even that didn't seem to be a problem for her. She was always available to us. Always willing to answer all our questions--no matter how many different times we asked the same question in a different way (remember we are from New York).
As I stand in the middle of my kitchen in my beautiful home that you created for me, I cannot express enough what a wonderful team you have at Landmark. From Kelly Bricker; Curt, for without him I would probably have a purple kitchen with orange floors!; Steve Morgan, I don't even know what to say about him except to tell you that he is the best project manager you have, not only from my perspective but even your sub-contractors who told me how much they enjoy working with him and they love when he is running the job for Landmark; Jennifer who coordinated us in our transition;Jocelyn, who always managed to make me smile while taking our money (and that is not an easy thing to do--remember we are from New York). I really don't want to skip anyone but it would be impossible to list everyone as each person was nicer and more efficient than the next. Every person we interacted with have been wonderful.
I want you to know what I would recommend your homes without hesitation to all that I know for our experience with Landmark could not have been better. [We] are looking forward to many happy years together in our new fantastic home. This would not be possible without you or your fabulous team. Thank you so much for the quality you provide."
"[The Design Gallery employees] were helpful in selecting our choices. They were honest with their opinions and advice. The best aspect was the ease of the entire process."
It has been about five years since our most recent purchase with Landmark Homes! I cannot believe it has been five years since we built this home! The reason for this letter is to commend you on your business and the quality of home that you build! We have really had no issues with our home and have been extremely happy with the final product!Read More...
It has been about five years since our most recent purchase with Landmark Homes! I cannot believe it has been five years since we built this home! The reason for this letter is to commend you on your business and the quality of home that you build! We have really had no issues with our home and have been extremely happy with the final product!
I have friends and family members that have built homes with both Landmark and one other Lancaster county builder and the overwhelming response has been that Landmark builds a better-quality home! I have heard numerous stories of exterior water leaks, plumbing issues and just plain bad customer service with this other builder. I am happy to give positive feedback on my experience with Landmark when I hear these stories!
I know your company has grown quite a bit over the years and usually when this happens, it is difficult to maintain all of the quality control measures! It sounds like you have managed this challenge quite well! I wish you the best as we start 2017...both personally and with the business!...Read Less