The following are statements received from Landmark Homeowners, which are testimony to Landmark's employees, our commitment to doing the job right, and the great lengths we take to satisfy our customers:
"I wanted to compliment you and your team for outstanding customer service before and after the sale. Responsiveness is always timely and everyone at Landmark we've worked with have been pleasant including your sub-contractors. [We] are pleased with our new Landmark home and would recommend Landmark to others."
"The professionalism of everyone we dealt with, from beginning to end, employees and subs, was exceptional!"
"[We received] excellent service in everything. Quality of construction was excellent and design works well for us…Beautiful homes and surroundings. "
"With each step toward our purchase, they made sure all "i's" were dotted and "t's" were crossed and we were satisfied with what was offered. They say what they do, and do what they say."
It is with great pleasure and pride that we write this letter to you to thank you and your team for the experiences we have had as the first residents of Olde South Crossing. From our first contact with Colette, to the receptionist, Amanda, and Curt in the design center, to our construction overseen by Rick, to our final warranty repairs with Jason and Keith, it has been a very positive experience.Read More...
It is with great pleasure and pride that we write this letter to you to thank you and your team for the experiences we have had as the first residents of Olde South Crossing. From our first contact with Colette, to the receptionist, Amanda, and Curt in the design center, to our construction overseen by Rick, to our final warranty repairs with Jason and Keith, it has been a very positive experience.
Colette was kind and friendly and immediately made us feel welcome and involved in the purchase process. Everyone at the design center was helpful and patient as we worked through the selection process. Rick followed our home through each step of construction, making certain that no detail was overlooked and that each phase was completed on time. Jason, Keith, and all of your sub-contractors have completed repairs in a timely and professional manner. You truly have an outstanding staff that attends to every detail.
We were onsite during much of the construction of our home, and we were thrilled with the manner in which each and every one of the aspects of the building was conducted. Whether it was watching the Amish carpenter check that studs were straight, the finish carpenter cutting the curves for our banisters, or seeing the care that the mason took to match the stones on our fireplace, each contractor was truly a craftsman and obviously took pride in his work.
The professionalism that we saw during construction continued through the completion of our warranty repairs. Leanne was prompt and thorough in scheduling the warranty work, and Jason is so well versed in all aspects of construction that he was able to determine that cause of each of the problems and either take action himself or know exactly whom to call for the repair. When he did complete a repair himself, it was the utmost care and completeness to be certain that the problem was permanently fixed. Keith also is very knowledgeable and extremely accommodating. Likewise, all of the other contractors who were called in to make repairs were professional, courteous, and knowledgeable in their craft.
We understand that Landmark is a large corporation with many employees and sub-contractors, but we can truthfully say that we never felt like we were just a number...in the process. We were able to get to know the people responsible for making our home the beautiful, comfortable place that it is.
Thank you and your team for all that you have done to make our experience with Landmark Homes so enjoyable....Read Less
"This is the second home we have had Landmark build for us. Having the same builder twice speaks a lot to how they are. They did a great job the first time we built, so we used them again. And are equally happy the second time."
"Christine [the community sales manager] was super! If she was unsure about something, she found out and called us the next day, she is very proactive! Kurt [in the Design Gallery] was patient with all our questions, made suggestions, and helped us all the way. It was an excellent experience."
"We are so happy to have this house we are making our home! We look forward to many wonderful years living here!"
"The quality is unparalleled…The homes [are] well built and [Landmark Homes ] offered a craftsman style we could not find with other builders."
"The biggest reason we chose Landmark Homes [was the] value for your money - [a] quality home at a reasonable price – also the layout of the homes were perfect for our needs…[The community is] quiet, well maintained, great location."
"We are coming up to our one year anniversary of living in our Landmark Home. We couldn't be happier with our choice of using them to build our home at Liberty Station. They have a very knowledgeable staff and are a true family owned business that cares about their customers and the quality of their homes."
"...From day one Landmark answered all of our questions and made our dream home come true. All contractors are professionals and use quality materials. I would recommend Landmark and I thank them for the wonderful job that they did on my house."Read More...
"I moved to Carmella in July of 2014. Christine Glover assisted us in the whole process of building and interior designer Laurie Ward made our home look fabulous. From day one Landmark answered all of our questions and made our dream home come true. All contractors are professionals and use quality materials. I would recommend Landmark and I thank them for the wonderful job that they did on my house. It does pay to deal with a quality builder who has values and high standards. Thank you Landmark. You're the best. Carmella is a wonderful development."
K.W.- Mechanicsburg, PA...Read Less
"[The Design Gallery employees] were helpful in selecting our choices. They were honest with their opinions and advice. The best aspect was the ease of the entire process."
It has been about five years since our most recent purchase with Landmark Homes! I cannot believe it has been five years since we built this home! The reason for this letter is to commend you on your business and the quality of home that you build! We have really had no issues with our home and have been extremely happy with the final product!Read More...
It has been about five years since our most recent purchase with Landmark Homes! I cannot believe it has been five years since we built this home! The reason for this letter is to commend you on your business and the quality of home that you build! We have really had no issues with our home and have been extremely happy with the final product!
I have friends and family members that have built homes with both Landmark and one other Lancaster county builder and the overwhelming response has been that Landmark builds a better-quality home! I have heard numerous stories of exterior water leaks, plumbing issues and just plain bad customer service with this other builder. I am happy to give positive feedback on my experience with Landmark when I hear these stories!
I know your company has grown quite a bit over the years and usually when this happens, it is difficult to maintain all of the quality control measures! It sounds like you have managed this challenge quite well! I wish you the best as we start 2017...both personally and with the business!...Read Less
"Together we built a beautiful home."
"Overall it has been a great experience and I love my new home. Everything is beautiful."
"Quality, Communication, Timely, Customer Experience."
"Landmark delivered my home on time. Customer service is awesome."
"The design center is a brilliant idea. [We] felt pretty special walking in and seeing our personalized greeting, nice touch!"
"Solid Home, Good Location, Nice Neighborhood"
"Careful planning for an aligned vision which resulted in a beautiful home."
"Randy Brewbaker [the community sales manager] is the primary reason I would recommend Landmark Homes to my friends and family. He is a wonderful person and an exceptional point of contact person. He addressed all my issues, questions and demands in the best possible way anyone could, while always being courteous and respectful."
"This is our second home built by Landmark. They are easy to work with, [have] great floor plans as well a high quality [home]."
"We have looked all over at 55+ communities. Yours [Landmark Homes] was the best price, size, and quality that we could find."
"Can’t say enough good about Christine Glover [community sales manager]. [She] always answered my questions quickly and made me feel she was there for me."
"Kristin [community sales manager] made this entire process a very pleasant experience, she was there every step of the way! Landmark is a great company to work with."
"The entire [home building] process was well organized by all involved."
"Quality [Landmark] home."
"Mollie and Laura [the community sales managers] were fantastic! We do not have enough words to say how pleased we were with how they treated us! They answered our questions quickly, always kept us updated on the progress of our home. Since we lived out of state getting the pictures of our home story from them was awesome! They made our building and buying experience very pleasant!"
"Love the design of the [Landmark] home."
"Overall, I think Landmark builds a quality home with great floor plans and features."
"Very happy with [the] product and the community sales manager Colette is fantastic"
"Quality of the new build...this is our 2nd Landmark home"
"Kristin Dobbs [the community sales manager] and Waylan Martin [the project manager] were such a pleasure to work with and kept everything in check from A to Z. If it wasn't for them, this experience would had been a lot harder but they made it as easy as possible."
“Landmark Homes’ building process could be compared to a finely tuned musical instrument. Mollie Bering coupled with Laura Leonard have not only presented Landmark Homes as the premier home builder it is, but also guided [us] through the total purchasing and building process. We chose Landmark Homes for the variety of choices and the other residents in the Crossings at Sweetbriar. We have and will continue to praise Landmark Homes.”
"Excellent customer service from start to finish."